What can I do if the payment reference is missing or incorrect?
If you have forgotten to include the payment reference or entered it incorrectly when making your transfer, your payment cannot be automatically allocated.
In this case, the payment will be held in a temporary account with our payment provider. Our Investor Relations team regularly checks whether this payment can be clearly allocated.
If this is not possible, the amount will be automatically refunded.
Recommendation
Please contact our Investor Relations Team (see article: How to contact us) and provide the following details:
- the amount transferred
- the date of payment
- the account holder
- if known, the reference number of your investment
This will enable us to identify your payment more quickly and allocate it correctly.
Related Articles
Who is Secupay?
secupay is the payment service provider used by CONDA Capital and handles all payment transactions between investors and project sponsors. This means that all deposits, withdrawals and investment payments are processed via the payment accounts ...How do I invest? Step by step
Step-by-step guide Select a suitable project for you on www.conda-capital.com. Click on “Invest”. Select the interest option: Voucher or Money. Enter the desired investment amount. Select your reward, if available, and click on “Invest”. Review the ...How do I verify my account with CONDA Capital Market?
Verification (KYC) at conda-capital.com To be able to invest on conda-capital.com, you must verify your identity (KYC process). This step ensures that your details are correct and that legal requirements regarding anti-money laundering are met. ...How do I register on CONDA Capital Market?
To invest on conda-capital.com, you need a verified account. Registration is the first step and takes just a few minutes. Step-by-step guide 1. Start registration To register, click on ‘Register’ in the top right-hand corner of the homepage. 2. Enter ...