What should I do if I have accidentally made a duplicate investment?

What should I do if I have accidentally made a duplicate investment?

If you have accidentally invested the same amount twice or notice a duplicate entry in your wallet, please contact our Investor Relations Team immediately (see article: How to contact us).

Please include the following information in your message:
  1. Your full name
  2. Your registered email address
  3. The investment amount in question
  4. the project to which the transaction relates
  5. the date of the transaction
Our team will review the transaction and, if a duplicate transaction is confirmed, initiate a reversal.
Idea
Tip: If you make several investments in succession, wait after each transaction until the confirmation message appears in the system before starting a new transaction. This will help you avoid unintentional duplicate investments.