When does CONDA Capital proactively provide information and when do we need to ask?

When does CONDA Capital proactively provide information and when do we need to ask?

CONDA Capital proactively informs you about:
  1. maintenance windows,
  2. disruptions, and
  3. the status points of the interest payment process.
For all other matters, the agreed support channel applies.

Can we agree on regular status updates?

If you require additional regular status updates, for example during an ongoing migration or during the first days of a campaign, please agree on the reason, communication channel and frequency in advance.
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An obligation to provide additional regular status updates does not arise automatically from the contract.