Why do investors encounter problems with identity verification (KYC)?
If identity verification (KYC) cannot be completed successfully, the issue is often related to the documents used, the personal information provided or technical requirements.
What are the most common causes?
- Unsupported identification document: For example, a driving licence is used instead of a passport or national identity card accepted for verification.
- Poor image quality: The identification document is blurred, poorly lit, partially obscured or not fully visible.
- Personal details do not match: The name entered on CONDA Capital Market does not match the information shown on the identification document.
- Expired identification document: A valid document must be used for verification.
- Technical issues: An unstable internet connection, outdated browser or problems with the camera or microphone can interfere with the identification process.
What can I do if identity verification fails?
First, check that you are using a valid and accepted identification document and that your personal details exactly match the document. Then restart the verification process, preferably using a valid passport or national identity card.
If the problem persists, please contact our Investor Relations Team (see article: How to contact us).
When capturing your identification document, ensure good lighting, that the entire document is visible and that you have a stable internet connection. This can prevent many common verification issues.