Why isn’t my credit card payment working?

Why isn’t my credit card payment working?

If your credit card payment fails, this may be due to the following reasons:
  1. Your bank does not accept online payments without 3D Secure authorisation
  2. Your card is blocked for international or online payments
  3. There was a technical issue in the payment window (e.g. timeout or browser problem)
Idea
Troubleshooting steps
• Please try again after a few minutes
• Use an up-to-date browser (Chrome, Safari or Edge)
• Make sure pop-up windows are allowed
• Alternatively, you can pay by bank transfer
If the payment still does not work, please contact: support@conda-capital.com

    • Related Articles

    • I haven’t received my interest payment

      Interest and repayments are usually transferred automatically to your verified bank account. If you have changed your bank account, you must update your bank details, as otherwise such transfers cannot be processed. Undeliverable payments are ...

    • Who is secupay? – Payment processing on CONDA Capital Market

      secupay is the payment service provider used by CONDA Capital and handles all payment transactions between investors and project sponsors. This means that all deposits, withdrawals and investment payments are processed via the payment accounts ...

    • What can I do if the payment reference is missing or incorrect?

      If you have forgotten to include the payment reference or entered it incorrectly when making your transfer, your payment cannot be automatically allocated. In this case, the payment will be held in a temporary account with our payment provider. Our ...

    • I have made a payment from a joint account; what happens now?

      Payments from joint accounts are generally possible, but often cannot be automatically allocated, as each investment account is registered to a single person. These payments are therefore initially held back by our payment provider. Already ...

    • My investments aren’t listed in the dashboard – what can I do?

      Investment not visible in the dashboard If an investment does not appear in your dashboard, please first check the following points: Did you receive the confirmation email after subscribing? Has the payment already been made? Are you using the ...