Investment
How is an investment transferred in the event of inheritance?
If an investor passes away, existing investments may be transferred to the person entitled to inherit them. Several steps are required before the transfer can be completed. 1. Registration and verification of the heir The heir must first register on ...
What do the status messages of my investment mean?
During the investment process, your investment goes through several status stages. These indicate which processing step your investment is currently in. Status “Pending” The status “Pending” means that the investment has already been subscribed, but ...
How do I invest? Step by step
Step-by-step guide Select a suitable project for you on www.conda-capital.com. Click on “Invest”. Select the interest option: Voucher or Money. Enter the desired investment amount. Select your reward, if available, and click on “Invest”. Review the ...
Can I sell or transfer my investments?
As a rule, your securities are tradable. However, restrictions may apply in some cases. For example, some shares can only be transferred with the company’s consent. This is known as a transfer restriction. You can find further information in the ...
Are my investments secure?
At CONDA Capital Market, we act as an intermediary for securities. This means that investors invest directly in the companies (issuers). The investment is high-risk and there are no safeguards to protect against a total loss.
Why hasn’t my investment been refunded?
If you feel that a due repayment has not been made: Check your bank account carefully again Check whether the project status is set to ‘Insolvency’ or ‘Delayed’ (or whether you have received an information email regarding your investment) Please note ...
Why isn’t my credit card payment working?
If your credit card payment fails, this may be due to the following reasons: Your bank does not accept online payments without 3D Secure authorisation Your card is blocked for international or online payments There was a technical issue in the ...
When is the interest payment due?
Interest payments depend on the specific issue and the financial instrument. Depending on the contract, they are made regularly (e.g. annually) or at the end of the term. You can find all the information: in the ‘My Investments’ section in the ...
My investments are not displayed correctly in the dashboard; what can I do?
Investment is displayed incorrectly If your investment is displayed incorrectly (e.g. incorrect amount, duplicate entry or wrong project), there may be a technical display issue. Here’s what to do Please contact our Investor Relations Team (see ...
My investments aren’t listed in the dashboard – what can I do?
Investment not visible in the dashboard If an investment does not appear in your dashboard, please first check the following points: Did you receive the confirmation email after subscribing? Has the payment already been made? Are you using the ...
I have made a payment from a joint account; what happens now?
Payments from joint accounts are generally possible, but often cannot be automatically allocated, as each investment account is registered to a single person. These payments are therefore initially held back by our payment provider. Already ...
What can I do if the payment reference is missing or incorrect?
If you have forgotten to include the payment reference or entered it incorrectly when making your transfer, your payment cannot be automatically allocated. In this case, the payment will be held in a temporary account with our payment provider. Our ...
I am unable to invest
If you are unable to make an investment, please check the following points: Have you fully verified your account? Make sure that the verification process (KYC) has been successfully completed. Have you provided all your personal and address details? ...